Dometic Partnership

14th February 2019
Dometic Partnership with Grayson
Dometic Partnership with Grayson

Grayson Thermal Systems signs service Parternship with Dometic UK.

Dometic now have an experienced and knowledgeable service arm to install and maintain their products for customers around the UK.

Grayson Thermal Systems, a global manufacturer and servicing provider for cooling, air conditioning and heating systems on bus, coach, truck and Specialist vehicles for over 20 years. This week they have joined forces with Dometic UK to provide installation, servicing, maintenance and sales services. This will be for Dometic truck products including their range of rooftop coolers, fridges, microwaves, inverters and more.

“This is a great opportunity for both partners to extend services on offer to our commercial vehicle customer base and assist new business growth. We look forward to supporting Dometic with our expertise using a well-established and dedicated team of field based refrigerant engineers. This is alongside our newly opened, dedicated service centre based in Tyseley, Birmingham”. said Ian Hateley, Aftermarket Director at Grayson Thermal Systems. “We already have an extensive range of CV radiators and charge air coolers available. This partnership allows us to broaden our support and enhance the products we can offer into the market.”

Customers with Dometic air conditioning units installed on their truck fleets have already benefited from auditing and health check services carried out. These services serve to keep the vehicle cabs cooler for longer, extending system life and ensuring driver comfort journey after journey.

We have over 40 dedicated Field Engineers


Grayson now have a strong force of field engineers and Dometic product at their fingertips. Grayson are able to respond not only to routine maintenance programs, but can also provide an emergency call out facility so that Dometic products are always in the best possible condition. This shall reduce downtime and further costs that may occur should the units not be functioning. With a vast stocked range of Dometic truck products, Grayson Thermal systems are also on hand to repair, replace and retrofit to commercial vehicles.

Over 40 Field Engineers
Over 40 Field Engineers

“Grayson has been successfully providing support, service and maintenance packages for air conditioning for over 40 years. We are the leading servicing supplier in the bus and coach industry in the UK. We are delighted to be partnering with Grayson, to ensure that Dometic products in the truck market will receive the highest quality of installation and service. Grayson will also stock a range Dometic commercial vehicle products, which can be purchased directly from Grayson and fitted by their professional and fully trained engineers.”, said Adam Ramsden, Managing Director of Dometic.

Servicing and Maintenance packages on Dometic product is an add-on driven by Dometics commitment to customers. Their aim is to provide a continuous and seamless product and service from start to finish. ‘Making mobile living easy’ is their core mission. Grayson Thermal Systems are the perfect fit to compliment this vision. Both parties are confident that the joint venture will be of great value to current and new customers alike.

Our Grayson Service Centre

Grayson Service Centre
Grayson Service Centre

The new facility is a dedicated 26,000ft² unit housing our bus, coach, CV and specialist vehicle service centre. Also production for our traditional HVAC products and our latest E-Mobility range. Our new Grayson Service Centre is a central location with easy access and better facilities for our customers.



– Retrofit

– System maintenance

– Servicing

– Auditing & diagnostics

– Fire suppression retrofit & servicing

– Fuel tank repair

Call +44 (0)121 781 6660 or email us at and we will assist you.