Join us on our
exciting journey

Grow with us

If you are looking for an ambitious organisation that values its people and provides you with an opportunity to grow and succeed in the expanding world of zero-emission vehicles, then we want to hear from you.

We pride ourselves on not only developing innovative solutions to help deliver a greener future but also developing our dedicated and diverse team of people. From competitive salaries to exciting career progression, we work hard to ensure the well-being and satisfaction of our talented and empowered workforce.

We are always looking for talented and motivated individuals to join us on our journey. If you are interested in joining us, register your CV and contact details with our HR department by emailing employment@graysonts.com today.

See our vacancies:

Sales Support Executive

Office based
Location: Birmingham, United Kingdom
Full Time
£25,000 to £30,000 depending on experience, plus opportunity to earn bonus.

Sales Support Executive

Full Time
£25,000 to £30,000 depending on experience, plus opportunity to earn bonus.
Location: Birmingham, United Kingdom
Office based
As a leading supplier of pioneering heating and cooling solutions, our innovations are helping commercial automotive manufacturers to develop ground-breaking new zero-emission vehicles. From our Birmingham-based HQ, we design, manufacture, supply and service everything from battery thermal management systems to HVAC heat pump systems to some of the best-known OEMs and operators across the world. Despite having grown over more than 40 years to become a global organisation with sites across the UK, USA and Europe, we remain a family-owned business that truly values our people.

Job Overview

We are currently searching for a pro-active and personable candidate to fill our Sales Support Executive role. As a growing organisation, we are offering a diverse position that involves interacting with customers in the UK, as our home market, and also overseas customers. This role will primarily focus on supporting the customer journey from initial enquiry to order placement, whilst simultaneously supporting the Sales Management team in managing on-going leads, preparing customer information and handling administrative activities. A key responsibility will be ensuring support for existing customer matters which plays a key role in maintaining our strong record of customer retention. The candidate will develop a foundational understanding and knowledge of our product range while being exposed to all sales functions, customer interactions, and marketing activities within our selected markets and territories. This is an office-based role, and although customer face-to-face meetings are not mandatory, there will be opportunities for travel if desired by the candidate.

Responsibilities

  • First response to incoming enquiries, including lead qualification and delegation to the relevant person within the team.
  • Creating and submitting sales quotations to customers, seeing this process through to purchase order receipt.
  • Support the wider sales group to generate and create price lists to all customers.
  • Set up new project documentation and manage files during the project and product development phase.
  • Support sales staff by providing sales data, account analyses, customer specific presentation packs and handling administration and organisation duties for the Sales and Marketing team.
  • Scheduling customer meetings and sales appointments
  • Managing smaller customer accounts (Category B and C) to providing on-going support, assistance for orders and account status updates.
  • Staying up-to-date with the latest market trends and market specific news / media outlets. Gathering market research, customer and competitor analysis / information
  • Supporting pre and post exhibition and conference activity (representing Grayson’s at trade exhibitions, events and demonstrations when required)
  • Helping to promote forthcoming product developments and seasonal promotions
  • Learn about the department, wider business and product range.

Experience

  • Experience working in an OEM / manufacturing environment would be beneficial.
  • Minimum 3 years’ experience in a Sales Support / Sales Executive role.
  • Understanding of efficient customer support sales principles and customer service practices
  • A confident approach and ability to build relationships (internal and external) with good communication skills.
  • Proficient in full Microsoft Office suite with the ability to use advanced features in Excel (VLOOKUP, Pivot Tables, Conditional Formatting) – Excel, Word, PowerPoint and prior experience using a CRM system.
  • Excellent communicator capable of establishing solid, professional relationships.
  • Innovative thinker, able to generate new ideas and support translating these into tangible results.
  • Good time management and organisational skills, proactive and able to prioritise your workload.
  • Ability to take the initiative
  • Keen eye for detail and professional presentation of all works.
  • A strong team player who recognises the importance of collaborative working.

Our offer to you

  • 25 days annual leave (plus bank holidays)
  • Competitive salary
  • Access to Employee Assistance Program
  • Pension scheme
  • Flexible working policy
  • Free on-site parking
  • Professional development and training

Apply Now

To apply, provide your full name and email address, along with your CV

Business Management Systems Co-ordinator

(Office based initially with opportunity to work from home)
Location: Birmingham, United Kingdom
Full Time
£ – Competitive

Business Management Systems Co-ordinator

Full Time
£ – Competitive
Location: Birmingham, United Kingdom
(Office based initially with opportunity to work from home)
As a leading supplier of pioneering heating and cooling solutions, our innovations are helping commercial automotive manufacturers to develop ground-breaking new zero-emission vehicles. From our Birmingham-based HQ, we design, manufacture, supply and service everything from battery thermal management systems to HVAC heat pump systems to some of the best-known OEMs and operators across the world. Despite having grown over more than 40 years to become a global organisation with sites across the UK, USA and Europe, we remain a family-owned business that truly values our people.

Job Overview

We are now searching for a strategic and experienced Business Management Systems Co-ordinator. The role will support the GTS company in all Business Management Systems (BMS) activities. You will have a responsibility to maintain already established systems, associated documentation hierarchy, as well as develop the new ones in line with business strategic direction. The ideal candidate will work with internal customers as well as third-party bodies and effectively communicate upstream and downstream the status of management systems activities.

Responsibilities

  • Liaise with internal teams with regards to BMS activities, such as: documentation update, planning of internal audits and Management Reviews
  • Liaise with third-party bodies, regarding planning and execution of management systems audits
  • Represent the GTS during external visit with regards to Business Management Systems
  • Work closely with internal teams and provide effective communication upstream and downstream
  • Promote continuous improvement in all aspects of work
  • Create valid input to internal PDCA cycle and continuously improve company BMS
  • Conduct internal audits and support QA department as and when required

Experience

  • Able to find and lead BMS improvements, without overcomplicating the system
  • Able to adapt to change and drive any changes where required
  • Understanding and adhering to Health & Safety requirements
  • Able to communicate upstream as well as downstream
  • Have good attention to the documentation details (procedures, flow charts, etc.)
  • Understanding the business operations activities, their correlation and output/input consequences
  • Lead Internal Auditor to ISO 9001:2015 (or equivalent)
  • Experience in setting new / transition existing BMS for the small to medium companies
  • Understanding the combined BMS requirements (ISO 9001, VCA, ISO 14001 & ISO 45001)
  • Using Excel for gathering, analysing and presenting data. Familiar with the rest of MS Office tools
  • Understanding and being exposed to various BMS audit process from start to finish, including 8D

Our offer to you

  • 25 days annual leave (plus bank holidays)
  • Competitive salary
  • Access to Employee Assistance Program
  • Pension scheme
  • Flexible working policy
  • Remote working option after probationary period
  • Free on-site parking
  • Professional development and training

Apply Now

To apply, provide your full name and email address, along with your CV

Quality Engineer

Office based
Location: Birmingham, United Kingdom
Full Time
£ – Competitive

Quality Engineer

Full Time
£ – Competitive
Location: Birmingham, United Kingdom
Office based
As a leading supplier of pioneering heating and cooling solutions, our innovations are helping commercial automotive manufacturers to develop ground-breaking new zero-emission vehicles. From our Birmingham-based HQ, we design, manufacture, supply and service everything from battery thermal management systems to HVAC heat pump systems to some of the best-known OEMs and operators across the world. Despite having grown over more than 40 years to become a global organisation with sites across the UK, USA and Europe, we remain a family-owned business that truly values our people.

Job Overview

We are now searching for a Quality Engineer to help support the GTS business in Quality Assurance activities, involving product or/and process quality as well as supporting the QA Team as and when required. The ideal candidate will get involved with internal customers downstream as well as upstream and effectively communicate status of work, progress and planned actions in line with GTS strategic direction.

Responsibilities

  • Liaise with internal teams with regards to product / process improvement activities
  • Conduct and lead internal investigations using 8D methodology
  • Manage calibration register, arrange internal and external calibration activities
  • Conduct regular inspections of the products, including but not limited to PDI, FAI, ISIR
  • Work closely with internal teams and provide effective communication upstream and downstream
  • Promote continuous improvement in all aspects of work
  • Create valid input to internal PDCA cycle and continuously improve company BMS
  • Conduct internal audits as part of the QA Team and support department as and when required

Experience

  • Able to lead and develop others
  • Able to adapt to change and drive any changes where required
  • Understanding and adhering to Health & Safety requirements
  • Understanding ISO 9001:2015 standard requirements
  • Internal Auditor to ISO 9001:2015 or equivalent
  • Understanding the business operations activities, their correlation and output/input consequences
  • Qualification in Quality related discipline
  • Have good attention to detail
  • Able to work with minimal supervision
  • Understanding and being exposed to internal quality investigation, 8D, ISO 9001:2015
  • Using Excel for gathering, analysing and presenting data. Familiar with the rest of MS Office tools
  • Full Clean Driving Licence

Our offer to you

  • 25 days annual leave (plus bank holidays)
  • Competitive salary
  • Access to Employee Assistance Program
  • Pension scheme
  • Flexible working policy
  • Remote working option after probationary period
  • Free on-site parking
  • Professional development and training

Apply Now

To apply, provide your full name and email address, along with your CV

Bus/Coach HVAC Field Service Engineer

Location: London/South-East of England
Full Time
£ – Competitive

Bus/Coach HVAC Field Service Engineer

Full Time
£ – Competitive
Location: London/South-East of England
As a leading supplier of pioneering heating and cooling solutions, our innovations are helping commercial automotive manufacturers to develop ground-breaking new zero-emission vehicles. From our Birmingham-based HQ, we design, manufacture, supply and service everything from battery thermal management systems to HVAC heat pump systems to some of the best-known OEMs and operators across the world. Despite having grown over more than 40 years to become a global organisation with sites across the UK, USA and Europe, we remain a family-owned business that truly values our people.

Job Overview

We are now searching for a dedicated Service engineer who wants to expand their capabilities and have greater engagement with customers. The role entails remote working, connected via PDA work log Protean system. During this process, daily visits to customer’s premises to carry out service and maintenance operations on buses/coaches (as well as various other vehicles), involving air conditioning systems, refrigeration systems, heating, ventilation and cooling systems is required. The area of responsibility covers, Essex, Herts, Berkshire, London, Kent, Sussex, Surrey & Hampshire. Whilst the primary operating area will involve customers based in London and South East area of UK, there may be some UK travel involved for both customer and business needs (including training). Overnight stays are sometimes required for this role.

Responsibilities

  • Repair and routine maintenance of contracted HVAC products in primarily buses and coaches (both inside and outside of warranty)
  • Routine maintenance and repairs in new generation, full EV buses
  • Repairs and scheduled maintenance to refrigerant-based HVAC products at customer premises
  • Be responsible for planning and completing works within contract time frames
  • Must be flexible in order to cover breakdowns in peak seasons and extreme weather conditions
  • General customer service duties, representing the business and becoming an interface between the customer, sales team and Aftermarket Commercial Manager
  • Promoting added sales of current product portfolio
  • Ensuring Protean jobs are completed daily

Experience

  • Fluency in spoken and written English
  • Full driving license (max 6pts)
  • Able to work on own initiative as remote field service engineer
  • Flexibility to work, as part of a wider team when appropriate
  • Experience on automotive HVAC systems with FGAS certification
  • Strong mechanical knowledge
  • High voltage trained – an advantage (but not a requirement), training/certification will be offered to the right candidate
  • Broad knowledge of vehicle electrics with ability to read and understand wiring diagrams/schematics
  • Have the ability to be able to work at height (training provided where necessary)
  • Ideally to have served a recognised apprenticeship, or possess relevant technical qualifications
  • Time served industry candidates will be considered

Our offer to you

  • 25 days annual leave (plus bank holidays)
  • Competitive salary
  • Access to Employee Assistance Program
  • Pension scheme
  • Company Van
  • Fuel Card
  • Professional development and training

Apply Now

To apply, provide your full name and email address, along with your CV

1978 – 2023

45 years of growth

Interested in joining Grayson Thermal Systems? Learn more about us, from our humble beginnings in the heart of England to our global expansion and innovative product developments.

Learn more about us

Products

We work with you to provide thermal management solutions that meet your needs, no matter what the application. Discover our product ranges today.

Downloads

Looking for more information? From product brochures to detailed technical specifications, all our literature is easily and freely accessible at our Downloads Centre.

Sectors

From innovative electric-powered and hydrogen-powered buses to retrofit solutions for off-highway applications, we have the experience and expertise to meet the needs of your application.